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Packing & Delivery Policy


IndiGalleria.com shall pack the piece(s) of Art and picked up by our trusted Shippers. The Buyer pays for all the shipping charges, (in promotion periods this may be waved as per discretion of IndiGalleria.com from time to time), which means we may compliment the shipping charges and IndiGalleria.com will pay for them. The piece(s) of Art should be packed so as to protect them during shipment which is IndiGalleria.com responsibility and a short video of art piece in order and packed correctly will be shared with buyer before shipping. All artwork will be shipped within the deadline of 7 days. If at the end of the 7 day period the artwork has not been shipped the order will be cancelled and order amount shall be refunded to the buyer. If an order cannot be delivered to the address provided by the buyer and the artwork is returned to IndiGalleria.com then the order will be treated as “return” and then the buyer will have to pay extra shipping charges to get the work delivered again if s/he is interested in same art work.


Shipping in India
We offer free shipping for both rolled and framed paintings all over India. We only work with reputed courier partners for domestic deliveries. Delivery timeframe may wary as per delivery address which we will inform to buyer well in time. 

We deliver to 99.4% locations in India. Some locations which are remote may attract special delivery charges. Our customer care will connect a buyer in this case once order is placed.


Shipping outside India 
We ship unframed artworks to all countries of the world. We request our international customers to frame the artwork locally in their country to save on shipping costs. Delivery time for regular destinations like USA, Canada, UK, Australia, all of Europe, Malaysia, Singapore, Gulf countries is around 3-5 days more than within India shipping time. For other destinations it might take around 15-20 days more.

We charge a flat shipping fee of US$ 50 or its equivalent in Euro per artwork for shipping outside of India. For bigger and heavy artworks the price will higher and it will reflect once you proceed for purchase. For customized art/craft work in custom sizes we will provide shipping quote based on the same.

International customers must note that our costs DO NOT cover Custom Clearance Fees and Custom Duties. If these are applicable, these charges would be collected by our courier partner at the time of delivery, or they might connect to you before delivery, for payments regarding the same. These charges vary from country to country and subject to frequent changes - hence we can't give you an estimate of the same. However these are quite nominal. You can connect shared courier customer care in your country and take further information.


Packaging 

We process high grade packaging for all our shipments, so that they could absorb jerks and stack weight in the transit, - and reach you in safe and sound condition. Painting rolls are put in hard protective tubes and sealed at both ends. We make custom 25 mm to 40 mm thick walled (depending on size) thermocol boxes for each frame, which is again wrapped with 4-6 layers of double layered bubble sheets.

In rare case, if any of the artwork is lost or damaged in transit - we will happily offer you refunds. If the frame is delivered damaged we will offer full refund of framing charges (in case of framed artwork as ordered by a buyer).


Freight and Transportation

The buyer is responsible for the costs associated with all freight, shipping and other costs related to transporting the Art from the seller's location until unless in a promotion period we are paying for the shipping charges. 


Ownership Transfer

The Art shall be and remain the risk of the artist until it is shipped to the buyer, and thereafter the risk shall shift to the buyer.

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